Transparency Summary
Last update: 26/04/2026
At dzugg, we want you to know exactly what happens with your data. Here it is, explained clearly and without fine print.
What we store (and why)
- Your email address (for account identification, billing, and service communication)
- Basic usage data (total data transferred, last connection timestamp, number of devices)
- Account creation date
- Internal VPN IP address (required for the service to function)
How we use this data
- To operate and maintain the VPN service
- To prevent abuse and ensure fair usage
- To provide customer support
- To manage billing and subscriptions
What we do NOT store
- We do not track your activity
- We do not monitor the websites you visit
- We do not store your browsing history
- We do not build user profiles
How long do we keep your data?
- Data is kept only while your account is active
- If you cancel your account, your data is deleted within a reasonable period
What happens if law enforcement requests data?
We operate from Girona (Spain) and comply with Spanish and European law.
We only disclose data if required by law.
We can disclose (if ordered by a judge):
- Your email address (we do not store it)
- How much data you transferred
- When you last connected
We CANNOT disclose (because we don’t store it):
- Your real IP address
- What you did while connected to the VPN
Usage limits (for everyone)
We aim to provide a stable and fair service for all users. In case of excessive or abusive usage, we may take action to protect overall performance.
Questions?
If you have any questions about your data or your privacy, contact us.