Support
Support topics
Select a topic to quickly solve your issue.
How can we help you?
Tell us what you need and we’ll get back to you shortly.
Connection Issues
Here are the most common issues and how to fix them quickly.
I can’t connect to the VPN
Possible causes:
- Incorrect configuration file
- Expired or inactive service
- Internet connection issues
- Firewall or network restrictions
What to do:
- Make sure you are using the latest configuration file
- Verify that your service is active
- Try a different network (e.g. mobile hotspot)
- Switch to another server
Connected but no internet
Possible causes:
- DNS configuration issues
- Routing problems
- Temporary server issue
What to do:
- Disconnect and reconnect
- Restart your device
- Try another server location
- Disable other VPN or proxy services
Connection keeps dropping
Possible causes:
- Unstable internet connection
- Wi-Fi interruptions
- Network restrictions (work, public Wi-Fi)
What to do:
- Switch to a more stable network
- Move closer to your router or use a wired connection
Blocked on certain networks
Some networks (corporate, hotels, public Wi-Fi) may block VPN traffic.
What to do:
- Use an alternative configuration
- Connect from another network
Quick tips
- Always use the latest configuration files
- Keep your VPN app updated
- Choose the nearest server for better stability
Still not working?
If the problem persists, contact us and include:
- Your device and OS
- Server location
- Error message (if any)
This helps us resolve your issue much faster.
No accounts, no dashboards
just your config and you're ready to go.
Setup Guides
We’ve prepared detailed setup instructions for all major devices and platforms.
Whether you’re using a computer, smartphone, or prefer a manual configuration, you’ll find everything you need in our setup section.
Fast to set up. Ready in minutes.
Speed & Performance
Here’s how to improve your VPN connection.
My connection is slow
Possible causes:
- Distance to the server
- High server load
- Slow or unstable internet connection
What to do:
- Connect to the nearest server
- Try a different server location
- Check your base internet speed (without VPN)
Which server should I choose?
Best practice:
- For speed → choose the closest server
- For location-specific access → choose the target country
The closer the server, the better the performance.
Wi-Fi vs wired connection
What to know:
- Wi-Fi can be unstable or congested
- Wired connections are faster and more reliable
Recommendation:
- Use Ethernet when possible
- If on Wi-Fi, stay close to your router
Device performance matters
Possible causes:
- Older devices may struggle with encryption
- Background apps consuming bandwidth
What to do:
- Close unnecessary apps
- Restart your device
- Keep your system updated
Check your internet speed
Before blaming the VPN:
- Run a speed test without VPN
- Then compare with VPN enabled
If your base speed is low, the VPN can’t improve it.
Quick tips
- Always use the nearest server
- Avoid congested public Wi-Fi
- Restart your connection regularly
- Keep your VPN app updated
Still slow?
If performance issues persist, contact us and include:
- Your location
- Server used
- Device and OS
This helps us optimize your connection.
Closer servers. Better performance.
Servers & Locations
Here’s how it works and what to expect.
How server location works
When you purchase a connection, it is assigned to a single server location.
What this means:
- Your IP will always be from that location
- Your traffic is routed through that specific server
One connection = one server
Can I change my server?
By default, each connection is tied to one server.
However, you can request a server change at any time.
This service is available at an additional cost.
When should I change server?
You may want to switch if:
- You need a different country IP
- You want better performance from another location
- Your use case has changed
We’ll help you choose the best alternative.
Why is it designed this way?
This approach allows us to offer:
- Stable and predictable performance
- Dedicated resources per connection
- Better consistency and control
No random switching between multiple servers
What if the server feels slow?
Possible causes:
- Distance from your location
- Network conditions
What to do:
- Make sure you selected the right location
- Contact us if you experience persistent issues
- Request a server change if needed
Choosing the right location
Before purchasing, consider:
- Your physical location → for better speed
- The country you want your IP from
The closer the server, the better the performance.
Quick tips
- Choose your server location carefully
- Use the nearest server for best speed
- Contact us if you need help choosing
Need a different location?
If your needs change:
You can request a server change or purchase an additional connection.
One connection. One location. Flexible when you need it.
Access & Configuration
Here’s everything you need to get connected.
Where do I get my configuration?
After your purchase, you’ll receive your configuration by email.
What you’ll get:
- A configuration file
- Connection details (if needed)
This is all you need to start using the VPN.
When will I receive it?
- Usually within a few minutes after payment
- In some cases, it may take a bit longer
If you don’t receive it, check your spam folder first.
I didn’t receive my configuration
What to do:
- Check your spam or junk folder
- Verify the email used during checkout
- Contact support if you still can’t find it
Can I get it again?
Yes – if you lose your configuration:
Contact support and we’ll resend it.
How does access work?
Your access is tied to your configuration file.
Important:
- There is no login or user account
- Your connection works directly through the config
- Each configuration is linked to one connection
Can I share my configuration?
Your configuration is linked to a single connection.
What you can do:
- You can use it on multiple devices
- You can share it if needed
Important:
- Only one active connection at a time per configuration
- If used simultaneously on multiple devices, you may experience disconnections
This can make it seem like the VPN is not working properly.
Need more than two connections?
Each plan includes 2 simultaneous connections by default.
If you need to connect more devices at the same time:
You can add extra connections whenever you need.
Each additional connection:
- Comes with its own configuration
- Is billed separately
Need help?
If you’re not sure how to use your configuration:
Check the setup guides or contact support.
Your access, simplified - just import and connect.
Billing & Subscriptions
Simple, transparent pricing – no hidden fees.
Here’s how billing works.
What can I manage?
You can request:
- Server location changes
- Additional simultaneous connections
- Subscription cancellation
All options are explained in detail in our billing section.
When am I billed?
- Subscriptions are billed periodically (monthly or yearly)
- Renewals are automatic unless cancelled
You’ll always know what you’re paying for.
Need help with billing?
If you have any questions about payments, invoices, or changes:
Contact support and we’ll assist you.
Clear plans. No surprises.
Privacy & Security
Here’s what you need to know.
Is my connection secure?
Yes – all traffic is encrypted using modern VPN protocols.
What this means:
- Your data is protected
- Your connection is secured
Do you keep logs?
We prioritize your privacy.
We do not store browsing activity logs.
Does my IP change?
Yes – when connected, your IP is replaced by the server’s IP.
Your real location is not exposed.
Is VPN 100% anonymous?
No tool guarantees complete anonymity.
What to keep in mind:
- Your setup matters
- Your behavior online matters
A VPN is one layer of privacy.
Want to learn more?
Privacy is a tool - use it wisely.
Troubleshooting
Follow these general steps to quickly identify and fix most problems.
Restart everything
What to do:
- Disconnect the VPN
- Restart your device
- Reconnect again
This solves many temporary issues.
Check your internet connection
Before using the VPN:
Test:
- Try browsing without VPN
- Run a speed test
If your base connection is unstable, the VPN won’t work properly.
Re-import your configuration
Possible issue:
- Corrupted or outdated config file
What to do:
- Delete the current configuration
- Import it again from the original file
Try a different network
Some networks may block or interfere with VPN traffic.
What to do:
- Switch to mobile data
- Try another Wi-Fi network
Disable conflicts
Possible issue:
- Other VPNs or proxies running
What to do:
- Disable any other VPN service
- Turn off proxy settings
Firewall or restrictions
Some networks block VPN connections.
What to do:
- Try another network
- Contact us if you suspect restrictions
Still not working?
If the issue persists, contact us and include:
- Your device and OS
- Server location
- Protocol used
- Description of the issue
This helps us resolve your problem much faster.
A few checks can solve most problems.
FAQ
If you need more help, feel free to contact us.
How do I start using the VPN?
After your purchase, you’ll receive your configuration file by email.
Import it into your VPN app and connect.
Can I use the VPN on multiple devices?
Yes – you can use your configuration on multiple devices.
Each plan includes 2 simultaneous connections by default.
What happens if I use it on more than 2 devices at the same time?
Only 2 connections can be active simultaneously.
Additional devices may cause disconnections or unstable behavior.
Can I change my server location?
Yes – you can request a server change at any time.
This service is available at an additional cost.
Can I have servers in multiple countries?
Yes – you can purchase additional connections for different locations.
Each connection is linked to one server.
I didn’t receive my configuration file
Check your spam folder first.
If you still can’t find it, contact us and we’ll resend it.
Why is my connection slow?
Performance depends on distance, network quality, and device.
Try a closer server or check your internet connection.
Is my activity logged?
No – we prioritize your privacy.
We do not store browsing activity logs.
Do I need an account to use the service?
No – there are no accounts or dashboards.
Everything works through your configuration file.
How can I cancel my subscription?
You can cancel your subscription at any time.
Contact support or follow the instructions in the billing section.