Refund Policy
Last update: 15/03/2026
dzugg is a VPN service operated by INIT5 Tech Projects SL.
We want you to be satisfied with the service you purchase. If you are not satisfied, you may request a refund under the conditions described below.
Refund eligibility
Customers may request a refund within 7 days of the initial purchase.
Refunds apply only to first-time purchases of a subscription.
Renewals and repeated refund requests may not be eligible.
Conditions for refunds
A refund may be granted if:
- the request is made within the 7-day refund period
- the request is submitted via email to info@dzugg.com
- the service has not been used in a way that violates our Terms and Conditions
INIT5 Tech Projects SL reserves the right to deny refund requests in cases of abuse, fraud, or repeated refund attempts.
Subscription renewals
Subscription renewals are non-refundable once the billing cycle has started.
If you do not wish to continue using the service, you may cancel your subscription at any time before the next renewal date.
Payment processing
Payments are processed securely through Stripe.
Refunds, when approved, will be issued through the same payment method used for the original purchase.
Processing time may depend on your payment provider.
Contact
To request a refund, please contact:
Please include the email address used for the purchase and a brief description of the issue.